Quality Analyst

Quality Analyst
FullTime

JOB TITLE:                     QUALITY ANALYST

DEPARTMENT:             Quality


SUMMARY:

Verify all Sales to ensure quality of sales are maintained. Quality
Parameters are maintained as per the client’s requirements.

REQUIRED SKILLS: -

·        Good in English communication skills.

·        Flexible 24*7.


DUTIES AND RESPONSIBILITIES:

·        VERIFY CALLS/ CHATS IN ENGLISH

·        Provide necessary feedbacks to Voice/Chat Team Members to ensure quality
parameters are followed.

·        Ensure follow-ups of any kind of non sales or alerts with agents.

·        Builds strong relationships with Team Leader, and team members from
voice

·        Be open and responsive to consistent coaching, take an active role in
performance planning and goal setting.

·        Acts as a role model at all times, adhere to high ethical standards.

·        Takes responsibility and initiative to develop core skills and
competencies by being involved in every facet of personal development.

·        Be flexible in an environment by championing and embracing change.


ABILITY TO: Communicate information to customers, enter information into
computer program, answer questions and give directions to new
employees, close a sale, and learn new products and services.


Salary : Upto 3 lakhs + Extra incentives +Extra Employee benefits


Send your resume to me: ankita.gautamconsultancy@gmail.com


Or call on: 7801814332



Regards,

Ankita Chauhan