BPO Industries

About BPO (Business Process Outsourcing) Industry

Business process outsourcing (BPO) has been furnishing organizations with an approach to cut expenses for a considerable length of time. Yet current IT patterns are shaking up the industry, putting CIOs to the front seat of complex planning. A large storm is already under process, with clients looking to reduce office costs because of the constant reduction in budget ranges. Various types of technologies such as distributed computing (Cloud), process automation software, business diagnostic programming and online networking platforms are being utilized inside BPO to empower organizations to bring down expenses with an intention of becoming more viable then ever. Latest research reports explain that high-performing BPO companies, which convey business esteem, are mostly using various different kinds of technologies to create a favorable position in the market, compared to simply providing with the infrastructure essential for delivery of services. Effective models, best architectures and successful technologies add to cost diminishments and more proficient operations by streamlining the environment of systems, and by decreasing the quantity of systems included. This is all done with an intention to systematize the technology related environment, by bringing it on a unified and centralized platform.



Challenges of BPO (Business Process Outsourcing) Industry

In the present Business Process Outsourcing (BPO) field, one of the every now and again talked subjects has turned into the expanding "Worker Attrition" and numerous costly reference materials about this subject can be usually found in book shops, by means of online sources and libraries. Key challenges confronted by the BPO businesses today are Customer Retention, Galloping Manpower Costs, Customer Acquisition, Increasing Investments in Infrastructure, Flight to Scale, Human Resource Retention, and so on. In order to confront these difficulties, BPOs are compelled to improve and separate themselves in the commercial center (market place). There has been an expansion in the weakening rate of employee’s attrition in the past few years, which has required a prompt attention and consideration by the organization. HR administration did play a crucial part in halting the weakening of attrition rate, and to enhance the corporate culture of the BPO sector. That’s one the primary reasons why there is a need for noteworthy prerequisite to know about the role of human asset administration in the BPO business. The fundamental downside of having a high rate of ‘employee attrition’ in the BPO segment is consequently because most associations don't have sufficient energy or time to understand the thought process going on within the brains of employees. Attrition is a circumstance which most of the employers face when their employees leave the company. The reasons may be numerous such as because of employment disappointment or because of new opportunities available somewhere else, or due to retirement and/or regular reason (such as passing/sickness). A continuous pressure is built by the higher authorities on the employees of human resource department and recruitment department, asking the reasons behind increased rate of attrition.



Our Role in BPO (Business Process Outsourcing) Industry

The role of Gautam Consultancy is to deliver Recruitment Process Outsourcing (RPO)services to our esteemed clients. Regardless of whether you work in a mid-top organization where the correct proficient level ability to develop multi-broadly is not set up, or a huge top organization whose settled enrolling costs have saddled the business with pointless overhead, the higher authorities put lot of stress, load and pressure to upgrade the human resource chain in an efficient manner. That’s where Gautam Consultancy comes into existence. We help the companies by smothering their recruitment and human resource processes. We help in reducing the stress and burden of your company. Without knowledgeable and experienced employees, no company can achieve operational efficiencies. That’s the final truthful conclusion.



Current Opening

Customer Service Representative

Voice ~ Non Voice Process

Process Associate

Voice / Blended

Team Leader

Outbound Sales and Collection

Quality Analyst

Outbound Process

Trainer

Outbound / Inbound